Refund policy

Returns and Refunds

We hope you’re happy with your purchase from The Stocked Shop. If you change your mind, you have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, please contact us at thestockedshop@gmail.com within 14 days of receiving your order. You do not need to give a reason.

Once you have notified us that you wish to cancel, you must return the goods within 14 days. Please contact us before returning any item so that we can provide the correct return instructions and return address. Please do not send a return to the address shown on the parcel unless we have instructed you to do so.

Unless the item is faulty, damaged, incorrect, or we agree otherwise, you are responsible for the direct cost of returning the item. We recommend using a tracked delivery service and retaining proof of postage.

You may inspect and handle the goods as you would reasonably be able to in a shop. We may reduce your refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. We will assess the issue and arrange an appropriate remedy in accordance with your statutory rights. Nothing in this policy affects your statutory rights.

Exceptions

Certain goods may be excluded from change-of-mind cancellation rights where permitted by law, including personalised or custom-made goods, perishable goods, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. This does not affect your rights where goods are faulty, damaged or not as described.

Exchanges

If you would like a different size, colour or product, please contact us. Where appropriate, the simplest option may be to return the original item and place a new order.

Refunds

Once we receive the returned goods, or where applicable satisfactory evidence that they have been returned, we will process any refund due in accordance with your statutory rights. Refunds will normally be made to your original payment method.

Where you exercise your statutory right to cancel, we will refund the amount paid for the goods and the cost of our standard delivery option, where applicable. If you selected a more expensive delivery method, any additional delivery cost above our standard delivery charge will not normally be refunded.

Please allow time for your bank or card provider to process the refund after it has been issued.

For any questions regarding returns or refunds, contact us at thestockedshop@gmail.com.