Shipping policy

SHIPPING POLICY

UK DELIVERY

The Stocked Shop currently delivers to addresses within the United Kingdom.

Some of our products are dispatched directly to customers by our UK suppliers and fulfilment partners on our behalf.

DELIVERY COSTS

Any applicable delivery charges will be clearly displayed during checkout before you complete your order.

Where a product is offered with free delivery, no standard delivery charge will be added at checkout.

DISPATCH AND DELIVERY TIMES

Dispatch and delivery times can vary depending on the product.

Where available, estimated dispatch or delivery information will be shown on the relevant product page.

Selected dog bed products may require approximately 2–3 business days for dispatch before delivery. Where products are fulfilled separately, they may arrive in different parcels and tracking will be provided where available.

Delivery times shown on our website are estimates rather than guaranteed delivery dates.

If we become aware of a significant delay affecting your order, we will contact you using the details provided when you placed your order.

MULTIPLE PRODUCTS

If your order contains more than one product, items may be dispatched separately, particularly where products are fulfilled by different suppliers.

You will not be charged additional delivery costs after placing your order unless this has been agreed with you.

ORDER TRACKING

Where tracking information is available, it will be provided to you once your order has been dispatched.

DELIVERY ADDRESS

Please ensure that your delivery address is complete and accurate before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfilment process.

DELAYED OR MISSING ORDERS

If your order has not arrived within the expected delivery period, please contact us at thestockedshop@gmail.com and we will investigate with the relevant delivery or fulfilment partner.

The Stocked Shop remains responsible for your order while it is in transit until it is delivered to you or another person you have nominated to receive it, in accordance with applicable UK consumer law.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and normally no later than 30 days after the contract is entered into.

DAMAGED DELIVERIES

If an item arrives damaged, please contact us as soon as possible and provide details of the problem. Photographs of the item and packaging may help us investigate the issue more quickly.

Your statutory rights are not affected.

CONTACT US

For questions about shipping or an existing order, please contact:

The Stocked Shop
Email: thestockedshop@gmail.com