Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by The Stocked Shop. The Stocked Shop is operated by Joshua Neil, a sole trader in the United Kingdom.
Throughout these Terms of Service, the terms “we”, “us” and “our” refer to The Stocked Shop.
These Terms of Service explain the terms on which you may use our website and purchase products from us. By placing an order with us, you agree to these Terms of Service.
Nothing in these Terms affects your statutory rights as a consumer.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products to you.
1. PRODUCTS
We take reasonable care to ensure that product descriptions, specifications, photographs, colours, sizes and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings. Measurements may also vary slightly where this is stated in the relevant product description.
Products are subject to availability.
We may change or discontinue products offered through our website at any time. Any changes will not affect orders that we have already accepted unless we contact you and agree otherwise.
2. ORDERS
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing an order, you should receive an order confirmation by email. We reserve the right to decline or cancel an order where there is a legitimate reason to do so, for example where a product is unavailable, there has been an obvious pricing or description error, payment has not been authorised, or we reasonably suspect fraudulent activity.
If we cannot fulfil an order that you have already paid for, we will contact you and refund the amount paid for the affected product or order.
Please check your order information carefully before submitting your order and contact us as soon as possible if you believe you have made a mistake.
3. PRICES AND PAYMENT
Prices displayed on our website are the prices payable by the customer unless otherwise clearly stated.
Any applicable delivery charges will be displayed before you complete your purchase.
Payment must be made using one of the payment methods made available during checkout.
We take reasonable care to ensure prices are accurate. If we discover an obvious pricing error after an order has been placed, we may contact you to explain the error and give you the opportunity to purchase the product at the correct price or cancel the affected order for a full refund.
4. DELIVERY
We currently sell and deliver to addresses within the United Kingdom where delivery is available through our store.
Estimated dispatch or delivery information may be provided on individual product pages or during checkout.
Some products are dispatched directly to customers by our UK suppliers or fulfilment partners on our behalf. This does not affect your contract with The Stocked Shop or your statutory rights. The Stocked Shop remains responsible to you as the retailer for your order.
We will deliver goods without undue delay and, unless a different delivery period has been agreed with you, within 30 days after the contract is entered into.
Delivery dates and times provided as estimates are not guaranteed. If there is a significant delay or we become unable to fulfil your order, we will contact you as soon as reasonably possible.
Goods remain at our risk until they come into the physical possession of you, or a person identified by you to take possession of them, except where the law provides otherwise, such as where you independently arrange a carrier that we did not offer.
5. CANCELLATIONS, RETURNS AND REFUNDS
Your rights to cancel an online order, return products and receive refunds are explained in our Return and Refund Policy.
For most goods purchased online, consumers have a legal right to cancel within 14 days after receiving the goods, subject to certain exceptions provided by law.
After notifying us of a cancellation, the goods must generally be returned within 14 days.
Please contact us before returning an item so that we can provide the appropriate return instructions and return address.
Nothing in these Terms or our Return and Refund Policy affects your statutory rights.
6. FAULTY, DAMAGED OR MISDESCRIBED GOODS
Products supplied by us must meet the standards required by applicable UK consumer law, including being of satisfactory quality, fit for purpose where applicable, and as described.
If an item is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible so that we can investigate and provide an appropriate remedy.
Nothing in these Terms limits or excludes any rights or remedies that you have under applicable consumer law.
7. PRODUCT AVAILABILITY
Because some of our products may be supplied or fulfilled by third-party suppliers, availability can occasionally change before our website is updated.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.
Where we cannot supply the product, we will refund any amount you have paid for the unavailable product.
We will not substitute a materially different product without your agreement.
8. INTELLECTUAL PROPERTY
The content of this website, including our own branding, text, graphics and other original materials, is protected by applicable intellectual property laws.
Certain product photographs, descriptions, trademarks and other materials may belong to manufacturers, suppliers or other third parties and may be used by us with appropriate permission or authority.
You may use our website for your personal, non-commercial use.
You must not reproduce, distribute or commercially exploit content from our website without permission from the relevant rights holder, except where permitted by law.
Shopify and other third-party names, logos and trademarks remain the property of their respective owners.
9. THIRD-PARTY SERVICES AND LINKS
Our website may use services provided by third parties, including payment providers, delivery providers and Shopify.
Our website may also contain links to third-party websites. We are not responsible for the content or practices of third-party websites that are outside our control.
Where you follow a third-party link, you should review that third party’s applicable terms and privacy information.
Nothing in this section affects our responsibilities to you in relation to products that you purchase directly from The Stocked Shop.
10. SHOPIFY
Our online store is hosted by Shopify.
Shopify provides the e-commerce technology that enables us to operate our online store. However, products purchased from The Stocked Shop are sold by The Stocked Shop, not by Shopify.
Your contract for the purchase of products from our store is with The Stocked Shop.
11. PRIVACY
We process personal information in accordance with our Privacy Policy and applicable data protection law.
We may need to share relevant information with service providers, suppliers, payment providers and delivery partners where necessary to process, fulfil and deliver your order or operate our store.
Please see our Privacy Policy for further information about how personal information is handled.
12. REVIEWS AND USER CONTENT
If you submit a review, comment or other content to our website, you confirm that you have the right to submit that content and that it does not infringe another person’s rights or contain unlawful material.
We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, abusive, misleading or infringes the rights of another person.
13. ACCEPTABLE USE
You must not misuse our website.
You must not knowingly introduce viruses, malicious software or other harmful material, attempt to gain unauthorised access to our website or systems, use our website for unlawful or fraudulent purposes, or interfere with the proper operation or security of the website.
14. OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot legally be excluded or limited.
Nothing in these Terms limits your statutory rights in relation to faulty, unsafe or misdescribed goods.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances for which we are not legally responsible.
If you are purchasing as a consumer, we do not exclude or limit liability in a way that would unlawfully reduce the protections provided to you by UK consumer law.
15. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for a failure or delay caused by an event outside our reasonable control where the law permits.
If such an event materially affects your order, we will take reasonable steps to minimise the effect of the delay and keep you informed where appropriate.
Your statutory rights, including any rights relating to delayed delivery or cancellation, are not affected.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example to reflect changes to our business, website or applicable law.
The Terms that apply to your purchase will normally be those in effect when your order is placed.
Any change to these Terms will not remove rights that you already have in relation to an existing order.
17. SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
18. GOVERNING LAW
These Terms are governed by the laws applicable in the part of the United Kingdom in which The Stocked Shop is established, subject to any mandatory rights you have as a consumer.
Nothing in these Terms prevents you from relying on any mandatory consumer protections or rights relating to where proceedings may be brought.
19. CONTACT INFORMATION
The Stocked Shop is operated by Joshua Neil, a sole trader in the United Kingdom.
Trading name: The Stocked Shop
Email: thestockedshop@gmail.com
Telephone: 07747157863
Business/Postal Address:
15 Ashland Avenue
Wigan
WN4 9SP
United Kingdom
VAT status: Not VAT registered
For questions about these Terms, orders, returns or customer service, please contact us using the details above.
Last updated: 10 September 2026